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As a superb vendor our goal is to offer you the best shipping and delivery options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you our superb customers.
The time frame for your order delivery is divided into two parts:
- Processing time: This is the time we verify your order, confirm your payment, sort and package your products. All this process is done within 12 to 24 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to your destination. International delivery usually takes about 7 -15 business days while local delivery takes about 1 - 5 business days depending on your location.
Once your product is returned, received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your preferred method of payment, within 3 business day.
Please Note: - Only regular priced items may be refunded, unfortunately sale items or promo items purchased cannot be refunded because you purchased it at a discounted price.
Our refund policy lasts 3 days. If 3 days have gone by since your order was received, and we did not receive any complain from you for refund, unfortunately we can’t offer you a refund anymore. To be eligible for a return, your item must be unused and be in the same condition that you received it with the original packaging.
Cancellation / Return / Exchange Policy
We only replace items if they are defective or damaged and our policy lasts 7 days. If 7 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange and kindly note that to be eligible for a return, your item must be unused and must be in the same condition with the package you received it.
If you need to exchange it for the same item or same value product, kindly reach out to us via our contact details.
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